“It’s not my job,” is the single most irritating, and career-limiting answer you can give to a request. You might be right, it may not be your job, but that doesn’t mean that you can’t do it.
Let us consider a rather trivial example. You have a meeting with ten people. After the meeting everyone leaves and there is an empty cup on the table (someone just forgot it there). Now, what happens?
You have a person who sees the cup and decides to ignore it. It is not his job so why should he take it to the kitchen? And then look at second person, who sees the cup and without a word grabs it to put it to a dishwasher. It is like a reflex for this person and she is not even thinking about who should do that. Who would you rather have on your team?
Even in a small thing like this the second person shows a great sense of ownership, a desire to keep things neat, a way of thinking that will most likely show also in other aspects of her life and work. The way she works with customers, with the team, how is she approaching her job. She simply sees that something needs to be done so goes and does it without a word or thought whether she is the one who should do it.
“It’s not my job,” is a common excuse that hides all sorts of fears. So what are you really saying when using this excuse? What are the things you say to yourself that hold you back?
- I don’t care – if you are here just to do as little as possible to earn your paycheck you will never get a chance of career progression and you will most likely be just mediocre performer who will be miserable and eventually leave. You should just get out now for your own good and the good of the team.
- I don’t have the authority – there are very few situations where this really matters. This is a valid excuse only when there are legal aspects involved, like you don’t have the authority to sign a contract, but you can still prepare or review it.
- I could make mistakes – you probably will, and that is fine. How else do you expect to learn?
- It is a huge effort – most things worthwhile doing are difficult. Just split it into smaller manageable pieces and get started.
- I got burned in the past – understandable, but that doesn’t mean you should give up. Analyze what exactly caused getting your hand slapped and find out strategies how to mitigate it in the future. Sitting in the corner, doing nothing, is not a good strategy.
- I don’t know how to solve the problem – great, so go out and learn. You can say this about anything that you do for the first time so don’t let this fear to hold you back.
- I don’t have the skills – how else do you want to grow than by learning new skills? Very often no one really has the right skills, but someone brave takes the job anyway and learns as she goes. This is the person who grows and gets ahead.
- I’m not good at this kind of things – is a great example of self-fulfilling prophecy. It is this negative self-defeating conversation in your head that you need to reframe to something more constructive. Try this instead: if I put all my best in the effort, I will succeed.
- I’m too important and this job is too menial – is just an arrogant attitude that will shape who you become, what culture you create and ultimately will lead to other people stop respecting you. “There is no job too small for me to do,” is much healthier attitude that will serve you well in life.
If this is happening within your team you need to get back to basics and talk about values of the organization, why they are important and what does it mean to do things the right way. And obviously, you don’t just talk. You lead by example. Even if you are a team lead, manager, director, or vice president you still need to be able to get your hands dirty when you see a job that needs to get done regardless how menial it may seem.
If the problem starts with you remember that you don’t need permission to do excellent job! Whatever your role in the organization, it is an unsaid expectation that you work to the best of your abilities and use your best judgement to make the organization successful.
Let me list couple of strategies used by people who don’t have “It’s not my job,” sentence in their vocabulary. These attitudes lead to the exact opposite. Instead of avoiding tasks outside of your job, you embrace them and expand your skills and sphere of influence:
- Constantly seek how to improve things – by finding ways how to make your life, the life of your boss, and others around you easier you not only solve problems but learn about how the organization works
- Volunteer to help others – very similar to previous one. By volunteering to help others you learn about their jobs and expand your understanding of the organization and grow your skills
- Constantly ask questions – you obviously shouldn’t ask the same question over and over again, but by questioning things that are being taken for granted you not only help yourself to better understanding but you may unearth gems in form of potential improvements. Times are changing and maybe the process that was set up five years ago doesn’t fill the needs of today.
- Don’t complain – if you constantly complain not only you will be seen as someone who whines all the time and doesn’t help but you will create this internal self-talk that will make you feel miserable with your own life.
- Be prepared – learn to spend the time upfront to ensure you understand the big picture, you know what options you have and have your arguments well backed up with data and solid reasoning
- Understand that ideas are not enough – you can have tons of great ideas but no one will ever care about them as much as you do. If you want to see them implemented you need to be the person who has the energy to drive them through.
- Don’t shy away from difficult tasks – volunteering for tough assignments is a great way to develop new skills, grow as a person, and even grow your reputation. People will give you all the support if they see that you took on a job that they were scared off.
- Don’t overanalyze – paralysis by analysis is often the one thing that prevents getting things done. By overanalyzing problems, waiting to collect all the data, waiting for all the opinions to be heard, we forget that there is a job to be done. Get the basic information, make a decision, and get the job done, even if it means there is some inherent risk in being wrong.
- Keep pushing and persist when things get tough – giving up too early will not only make you fail, but will damage also your self-confidence and ability to succeed in the future so be relentless in getting stuff done.
- Learn to enjoy even the boring bits – when you find some positive on things that other people hate you can gain a significant influence. Especially, when the things needs to get done for the good of the group and no one is to keen on doing them.
Utilizing this proactive attitude you can expect the ultimate reward. You will strengthen your character, learn new skills, build resilience and positive can-do attitude. It will then reflect positively on your self-image, on how you are seen by others, and on the career opportunities opened to you.
To be completely clear, I’m not advocating that you should say “yes” to every small, unimportant thing someone throws in your direction. It is ok to say “no”, but make sure you are strategic about when you say it and smart about how you say it.
What does “It’s not my job,” question mean for you? Do you see similar situations around you? How do you react? And how you do to improve the environment when people just don’t care?
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